Privacy & Data Protection Policy

Website: www.windowsspecialist.co.uk
Company: CG Windows LTD

At CG Windows Ltd, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your information when you interact with our website.

1. Personal Data We Collect

We only collect personal data (such as your name, email address, phone number, address, or other identifiable information) when you voluntarily provide it—for example, by filling out a form, signing up to our mailing list, submitting an enquiry, or taking part in a promotion.

You are under no obligation to provide personal data, and any data you do provide is collected with your consent in accordance with UK GDPR and data protection regulations.

2. How We Use Your Data

Personal data may be used for the following purposes:

• Responding to your enquiries

• Providing quotes, updates, or marketing materials (if opted in)

• Processing orders or service requests

• Improving our products, services, or website experience

Your information may also be used to support customer service, product development, or limited marketing purposes, but will never be sold or shared with unrelated third parties.

In some cases, we may share your data with affiliated service providers (e.g. courier services or IT providers) only when necessary and under strict confidentiality agreements.

3. Security & Data Protection

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, alteration, or misuse. These safeguards are regularly reviewed and updated in line with evolving best practices.

4. Automatically Collected Data (Non-Personal)

When you visit our website, we may automatically collect non-personal data such as:

• Browser type

• Device used

• Pages visited

• Time spent on site

• Referring website domain

This data helps us analyse and improve the usability and content of our website. It does not personally identify you.

5. Cookies

Our website uses cookies—small text files stored on your device—to enhance your experience.

Cookies may be used to:

• Recognise returning visitors

• Analyse website traffic

• Store user preferences

These cookies do not contain personal information. You can disable or manage cookies via your browser settings if you prefer not to have them stored.

6. Children's Privacy

We do not knowingly collect personal data from children under the age of 16. If you are a parent or guardian and believe we may have inadvertently collected such data, please contact us immediately.

7. Access, Correction & Deletion of Your Data

You have the right to request access to the personal data we hold about you. You may also request that we update, correct, or delete this information at any time.

8. Links to External Websites

Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices or content of these external sites. We recommend reviewing their privacy policies before providing any personal data.

If you have any questions regarding this Privacy Policy or how we handle your data, please don’t hesitate to get in touch.